Frequently Asked Questions
1. What makes Rich-AF different from other brands?
At Rich-AF, we believe that luxury isn't just about the price tag—it's about the experience. Each piece we offer is made to order, ensuring that your item is crafted specifically for you with the highest standards of quality and care. We work with a network of top-tier suppliers worldwide to source the finest materials, bringing you clothing that not only looks good but feels incredible.
2. How long does it take to receive my order?
Given that each item is made to order, please allow 3-5 working days for processing before your item is shipped. You will receive a tracking number via email to monitor its journey to your doorstep. Delivery times vary based on your location, but we ensure that your luxury item is delivered with the utmost care.
3. Can I return or exchange an item?
Due to the bespoke nature of our products, all sales are final. We do not offer returns, exchanges, or refunds. We encourage you to carefully review your order before completing your purchase. If you have any questions or concerns, our customer support team is here to assist you at wealthy@rich-af.com.
4. What should I do if my item is damaged or defective?
We take pride in the quality of our products and the satisfaction of our customers. If your item arrives defective, damaged, or if you receive the wrong item, please contact us immediately at wealthy@rich-af.com. We will evaluate the issue and work with you to make it right.
5. Where do you source your materials?
We are committed to excellence in every aspect of our brand. Our team collaborates with suppliers across the globe, carefully selecting materials that meet our high standards for quality and sustainability. This global approach ensures that each piece we create is not only luxurious but also responsibly made.
6. How should I care for my Rich-AF apparel?
To maintain the quality and longevity of your Rich-AF pieces, we recommend following the care instructions provided with each item. Generally, we suggest hand washing or using a gentle machine cycle with cold water and laying your garments flat to dry. Avoid harsh detergents and excessive heat to keep your clothing looking its best.
7. How can I track my order?
Once your order has been processed and shipped, you will receive a tracking number via email. You can use this number to track your order as it makes its way to you. If you have any issues or questions regarding your order’s status, please contact us at wealthy@rich-af.com.
8. Do you offer international shipping?
Yes, we are proud to offer global shipping, bringing Rich-AF to customers worldwide. Shipping rates and delivery times will vary depending on your location. Please visit our Shipping & Delivery section for more details.
9. How can I contact customer support?
Our customer support team is here to help with any questions or concerns you may have. You can reach us via email at wealthy@rich-af.com, and we’ll respond as quickly as possible.